This policy applies to purchases made from ELEVATEFRAMES (OPC) PRIVATE LIMITED (“Elevateframes”), including subscriptions to Momentum and fees for IT services.
1. Subscription cancellation
You can cancel a subscription at any time from your account settings or by emailing info@yourdomain.com. Cancellation stops future renewals; you keep access until the end of the current billing period.
2. Refunds on subscriptions
- First purchase: if you are not satisfied, you may request a full refund within 7 days of your first payment.
- Renewals: renewal payments are non-refundable, except where required by law or where you were charged in error.
- Partial periods: we do not provide pro-rated refunds for unused time after the 7-day window.
3. Duplicate or failed transactions
If you were charged twice, or charged for a failed transaction, contact us with the transaction reference and we will refund the excess amount in full.
4. IT services and client projects
Fees for development and consulting work follow the payment and cancellation terms in your proposal or agreement. Advance payments for work already performed are non-refundable; any unused advance will be refunded on cancellation, subject to the agreement.
5. How refunds are processed
Approved refunds are issued to the original payment method within 7–10 business days. The time for the amount to reflect in your account depends on your bank or payment provider.
6. Contact
To request a cancellation or refund, email info@yourdomain.com with your registered email address and transaction details. We respond within 2 business days.